Leads Times
General
All products ships within 5-7 business days - with the exception of lampshades and custom products.
Lampshades
Lampshades are made-to-order and ship within 1-2 weeks from date of purchase.
Custom & Personalized
Custom-ordered products and personalized products ship with 1-2 weeks from date of purchase.
COM Lampshades
COM Lampshades ship within 2-3 weeks from the date that we receive your fabric.
Returns
Returns and Exchanges
We accept exchanges of non-custom items, when notified within 7 days of receiving your order.
Our products are carefully handmade-to-order and, therefore, returns are not permitted.
We gladly accept exchanges to pair you with a product that will work well for you.
Damages
Occasionally, items get damaged in transit. Please inspect your order when you receive it and contact us immediately is an item is damaged, so that we can evaluate the issue and make it right.
Damaged goods are eligible for complimentary replacements.
Shipping
Shipping Fees: Lampshades
Please note that shipping costs vary greatly on lampshades, depending on the size of the shade/box.
Shipping on lampshades, within the USA, can range anywhere from $7 to $90 per shade.
Your shipping cost will be reflected in your cart at checkout.
If you would like a shipping quote prior to purchase, please message us at: hello@winterbornedecor.com
Shipping: USA & International
We ship within the USA and Internationally.
USA
Orders ship USPS or UPS, fully insured with tracking.
International
Additional fees for International shipping rates may apply. Import taxes, VAT, and border fees are the sole responsibility of the buyer.
Custom Products
Yes, we love hearing your custom requests!
Here's a brief list of some of our bespoke services:
- Custom sized lampshades
- Custom fabric lampshades
- Custom color patterns for nursery bedding
- Adding name or monogram to pillows, bedding and gift items.
Contact us with your requests: hello@winterbornedecor.com
Affiliate Program
Yes, we do! You can apply here.
Gift Card & Registries
We offer gift cards from $25 and up. They are e-cards only which will be emailed to you at time of purchase.
Prices do not appear in the shipment, on the product, or on our packing slips.
Gift note and gift wrapping is currently unavailable.
Baby and Wedding Registries
We regularly ship items ordered from registries like Amazon an Baby List.
So you can add our products to your registry, with confidence (...and p.s. Best Wishes!)
To the Trade & Wholesale
Interior Designers
Join our Trade Program for discount pricing on all products.
Message us for all the details, and to activate your Trade Account.
Retailers
A selection of our products are available for wholesale - including lampshades and pillows.
Message us for all the details on discounts, minimums and to activate your Wholesale Account.
